Frequently Asked Questions

1. How can I buy products?

All in-stock, non-preorders will be filled within 7-10 business days of being placed (not including weekends or holidays).
Orders are packed and shipped in Conyers, GA. Shipments are made via trackable service. You will receive an email with tracking information as soon as your order is headed your way.
Please allow 1 day for tracking information to update on your order.
If you are unable to track your order, please let us know and we'll be happy to assist.

2. How can I start pre orfers?

Pre-orders are orders taken prior to the official release of an album or product.
Because we do not store credit card information, payment is taken in full at the time you place your order.

3. When I receive my order ?

We do our absolute best to ship pre-orders so they arrive on or before the official street date / date listed on the product details page.

4. What is your shipping method?

We do our absolute best to ship pre-orders so they arrive on or before the official street date / date listed on the product details page.

1. What is your Returns and Exchanges policy?

Please follow the Return / Exchange Instructions below within 10 business days of receiving your shipment. If you have received damaged, defective, or incorrectly shipped merchandise, we will gladly replace or refund the merchandise without additional charge. All items must be returned in their original condition with tags attached and must not be washed, worn, or altered in any way. Media must not be opened or removed from its plastic wrap. The Beyoncé Store will not accept any items for return or exchange after 10 days from receipt. The Beyoncé Store is not responsible for any items returned to us via a non-trackable delivery method that are lost in transit.

2. Canceling or changing an order

If you need to cancel or change your order, please contact us as soon as possible. Note we cannot guarantee that we will be able to honor the cancellation or change.
Please email us at info@example.com with your order # and we will do our best to help you out.

1. What is your Payment method System?

Our payment method system is Paypal, Master Card, Strip, Visa and many other

2. How can I pay for buy a products?

First choice a product than add this product to add to cart than go to whish list where you will find your products than fill your billing Information and select
payment method like paypal, master card, visa than place order.